Frequently Asked Questions

Filmpire helps you generate AI images, short videos, story videos, voiceovers, audio, and creative assets from prompts, scripts, or reference materials in one workspace.

Yes. New users may receive free trial credits or limited access depending on current product availability. When credits run out, you can purchase more credits or choose a subscription plan.

Generation time depends on the media type, model, prompt complexity, queue status, and network conditions. Simple images may finish quickly, while video or multi-scene story generation can take longer.

Generation can fail because of restricted prompts, unsupported files, network issues, model downtime, queue overload, or safety checks. If credits are deducted for a platform-side failure, Filmpire may automatically return credits.

If you encounter issues, email support@filmpire.app with your account email, prompt, task ID, screenshots, and error messages when available.

You can create AI images, text-to-video outputs, image-to-video outputs, story videos, voiceovers, audio, thumbnails, concept visuals, and other creative assets.

Yes. Filmpire is designed as a multi-model AI creation workspace so creators can access different image, video, and audio capabilities without constantly switching platforms.

Available settings depend on the selected model and feature. Filmpire may support options such as style, aspect ratio, prompt strength, reference images, duration, voice, subtitles, and other creative controls.

Filmpire supports English and Chinese interfaces, and many AI generation features can process multilingual prompts. Model-level language support may vary by provider.

Yes. Filmpire works in modern browsers on desktop and mobile devices, including Windows, macOS, iOS, Android, and tablets.

Credits are used to run AI generation tasks. Different models and media types may consume different credit amounts depending on cost, duration, quality, and processing requirements.

Yes. You can cancel your subscription to stop future charges. Your current benefits usually remain active until the end of the paid billing period.

Refund eligibility depends on the purchase type and whether credits have already been issued or used. Please review our Refund Policy or contact support@filmpire.app with your order details.

Commercial use depends on your plan, the selected model, applicable third-party model terms, and your compliance with Filmpire's policies. Please review the terms before using outputs commercially.